Refund Policy
Last updated: 12/5/2025
Our Guarantee: We offer a 14-day money-back guarantee for all first-time subscribers. Your satisfaction matters to us.
At FlexiQR, we want you to be completely satisfied with your purchase. This Refund Policy explains our refund terms for paid subscriptions. We process all payments securely through Paddle, and refunds are issued through the same payment method used for the original purchase.
We offer a 14-day money-back guarantee for all first-time subscribers to our paid plans (Per-Code, Starter, and Pro). If you are not satisfied with your subscription for any reason, you may request a full refund within 14 days of your initial purchase.
Eligibility Requirements
For annual subscription plans, we offer additional flexibility beyond the standard 14-day guarantee.
Within 30 Days
If you cancel your annual subscription within the first 30 days, you will receive a pro-rated refund based on the unused portion of your subscription, minus any months already used.
After 30 Days
Annual subscriptions canceled after 30 days are not eligible for refunds. However, your subscription will remain active until the end of your current billing period, and you will not be charged for subsequent periods.
Monthly subscriptions can be canceled at any time. After the 14-day money-back guarantee period:
Subscription renewals (second billing cycle and beyond) are not eligible for refunds. Since you have already experienced our service during the previous billing period, the money-back guarantee does not apply to renewal charges. You may cancel at any time to prevent future renewals.
Upgrades
When you upgrade to a higher-tier plan, you will be charged a pro-rated amount for the remainder of your current billing period. The upgrade takes effect immediately.
Downgrades
When you downgrade to a lower-tier plan, the change takes effect at the end of your current billing period. No partial refunds are provided for downgrades. You will continue to have access to your current plan's features until the billing period ends.
We understand that technical issues can occur. If you experience significant service disruptions or technical problems that prevent you from using FlexiQR as intended:
Refunds for technical issues are evaluated individually and are at FlexiQR's sole discretion.
Our Free plan is available indefinitely at no cost. Since there is no payment required, refunds do not apply to the Free plan. You can use the Free plan to test FlexiQR's core features before committing to a paid subscription.
To request a refund during the 14-day money-back guarantee period or for an eligible annual plan cancellation, please contact our support team:
Email Support:
support [at] flexiqr [dot] link
Please include your account email, subscription tier, and reason for the refund request.
Processing Time
We encourage you to contact us directly if you have any billing concerns before initiating a chargeback with your bank or payment provider. Chargebacks may result in immediate account suspension and may prevent future use of FlexiQR services. We are committed to resolving all legitimate concerns fairly and promptly.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of FlexiQR after changes are posted constitutes acceptance of the updated policy. Refund requests will be evaluated under the policy in effect at the time of your original purchase.
If you have questions about our Refund Policy or need assistance with a refund request, please contact us:
Email Support:
support [at] flexiqr [dot] link
We strive to respond to all inquiries within 24-48 hours.